How do I know if it’s safe to play at a live casino?

Players are often suspicious of online gambling, particularly since their own money is at stake. While online casinos do boast some of the finest and most secure online security systems (ours being no exception), it’s still good to be as sure as possible that you are safe when playing online.

There is a short checklist to go through initially when deciding whether or not to play at any Live casino:

• First, and most importantly, ensure that the operators and casinos are licensed by official gaming authorities.
• There should be a pit boss who oversees the games in the studio or casino the dealers’ tables are streamed from.
• Decks of cards for card games such as Blackjack and Poker are shuffled in full view of the players by either the dealer or their assistant. Some studios provide their tables with auto shufflers, which ensures a thorough shuffle and can speed up the process.
• Games must be played according to a strict set of rules, and the dealers have no influence over the game whatsoever.

While there is always more you can do to make sure that you are safe while gambling online, these are a few quick upfront checks you can make if you are unsure. The most important thing is for you to feel safe and confident when playing your favorite games at an online casino.

Are there any special rules or etiquette tips I need to know when interacting with the live dealer?

When interacting with the live dealer, there are some basic dos and don’ts that you can follow to ensure that you have the best experience possible. Most of the basic live casino etiquette you’ll learn from getting into a room and playing, but here are a few tips to get you started:

• Say hello! – When you arrive at the table, the dealer will often greet you. It is polite to simply say hello, even if you don’t want to chat.
• Don’t be rude to your dealer – If you are on a losing streak or having a bad game, it’s important to remember that the dealer is just doing their job, and it isn’t their fault. The same goes for how the dealer does their job – they are trained to deal, shuffle and spin in a particular way, and they aren’t going to change the way they do it because you don’t like it.
• This is not a dating site – Live dealer chat is not a dating app, so don’t think that you stand a chance with your dealer — because you don’t. Don’t ask for or offer any personal information; the dealers won’t give any, and use stage names to protect their identity. Other players may also be able to see any information you give out.
• Keep it clean – Try to keep the conversation away from topics such as sex, politics, religion, or anything that could create awkwardness or a divide in the room. The dealers will typically guide you away from the topic if you say something inappropriate.
• Accept that people make mistakes – Live dealers are trained to the same high standards as land-based casino staff, but even the best of the best make mistakes sometimes. Please be patient with the dealer and other staff while a mistake is being resolved.
• Have fun! – By far the most important tip of all is to have fun. If you keep to the do’s and don’ts we've covered, all that’s left for you to do is find your favorite live casino game, say hello to your dealer, and start playing.